graela soap company

Privacy Policy

Graela Soap Company ("Graela") takes privacy seriously! We are committed to maintaining your trust and confidence, and strongly enforce the following Privacy Policy to ensure that your information is safe and secure with us.

What information do we collect and how do we use it?

We gather only your personal information that will allow us to service your request and improve our services and product offerings to you. We also use you information to inform you about critical information pertaining to our products and services or to inform you of additional product or services that may be of interest to you, granting you have opted to receive updates from us.

Will Graela  disclose the information it collects to outside parties?

We will never disclose, trade, or sell/rent your personal information to others. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

We are committed to maintaining your trust and confidence, and strongly enforce the following Privacy Policy to ensure that your information is safe and secure with us.

Graela does not store any credit card information on our website

We utilize a 3rd party processing provider, Selz.com Pty Ltd.(https://www.selz.com), to collect your credit card information.  We do not store any credit card information directly on our website. We have reviewed Selz's policies prior to acquiring them as our payment processor, and rest assured that their infrastructure and security are within our expectations.

To check Selz's Privacy Policy, please click here. A new window will open.

How does Graela protect customer information?

We protect your information by using servers and hosting providers secured with SSL for encryption and security of data transfer.  When you place an order with us via our website, we use a secure server to gather your information. The secure server software (SSL) encrypts all information input before you send it to us. All of the customer information that we collect is procted against unauthorized access.

In order to prevent unauthorized access, maintain data security and accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. In addition, we proactively maintain our secure infrastructure to keep security up-to-date and continuously provide products and services that are secure from outside thread and unauthorized use.

What other information do I need to know?

Whenever you voluntarily disclose personal information online through public websites such as forums, message boards, mailing lists, or through email or in chat areas, such information can be collected and used by others. Also, privacy policies vary from website to website. As such, Graela cannot be held responsible for the privacy practices or the content of the websites that Graela's website links to, or websites that link to us. If you provide personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. It is your responsibility to maintain the secrecy of your personal information to the extent you feel comfortable. We encourage you to be careful and to ask questions before you disclose your personal information to others. Also, we encourage you to use strong passwords to safeguard your information and to use whenever possible secure communication via SSL encryption (browsing with https and not http) whenever you disclose any of your personal information.

We do no store any credit card information directly on our website.

Your consent to use of information

By using our website and disclosing your information to us, you give us permission to the collection and use of this information by Graela and Graela alone. Our Privacy Policy may be updated or modified at any time without notice. As such, these modification to our Privacy  Policy will be posted on our website.

Additional questions?

If you have other questions or concerns about our Privacy Policy, please send us an email at support@graela.com. We will use our best efforts to reply withina  reasonable time period.

Thank you.